Data Retention Policy

Last Updated: 15.02.2025

1. INTRODUCTION

This Data Retention Policy explains how Dargslan s.r.o. ("we," "us," or "our") manages the retention and deletion of personal data collected through our website https://www.dargslanpublishing.com (the "Website"). This policy outlines how long we keep different types of data, why we retain it, and how we securely delete it when it's no longer needed.

We are committed to data minimization principles and only retain personal data for as long as necessary to fulfill the purposes for which it was collected, to comply with legal obligations, or to protect our legitimate business interests.

2. SCOPE

This policy applies to all personal data processed by Dargslan s.r.o., including data from:

Registered user accounts
E-book purchases and download history
Customer communications and support interactions
Marketing and promotional activities
Website usage and analytics

3. DATA CATEGORIES AND RETENTION PERIODS

We retain different categories of data for different periods of time, based on business needs and legal requirements:

3.1 Account Information

Basic Account Data (name, email, username): Retained for the duration of your account plus 1 years after account closure or last activity
Account Preferences (notification settings, display preferences): Retained for the duration of your account
Account Security Data (password hash, security questions): Retained for the duration of your account plus 6 months for security purposes

3.2 Transaction Data

Purchase Records (titles purchased, prices paid, dates): Retained for 1 years to comply with tax and accounting regulations
Payment Information (payment method used, last 4 digits of card): Retained for 1 years (Note: full payment details are not stored by us but processed by Stripe)
Billing Address: Retained for 1 years to comply with tax and financial regulations
Digital Receipts and Invoices: Retained for 1 years to comply with tax regulations

3.3 E-book Access and Download Data

Download History (dates, times, IP addresses): Retained for 12 months for security monitoring and fraud prevention
Library Access Logs: Retained for 6 months for troubleshooting and security purposes
Device Information (used to access e-books): Retained for the duration of your account to provide continued access

3.4 Customer Support Data

Support Tickets and Inquiries: Retained for 1 years after resolution
Live Chat Transcripts: Retained for 6 months
Support-Related Emails: Retained for 1 years
Call Recordings (if applicable): Retained for 6 months

3.5 Marketing and Communications Data

Email Marketing Subscription Status: Retained until you unsubscribe
Marketing Communications History: Retained for 1 years
Marketing Preferences: Retained for the duration of your account plus 6 months

3.6 Website Usage Data

Session Cookies: Retained until the browser session ends
Persistent Cookies: Retained according to our Cookie Policy
Log Files: Retained for 6 months
IP Addresses: Retained for 6 months for security and fraud prevention

4. LEGAL BASIS FOR DATA RETENTION

We retain personal data based on the following legal grounds:

4.1 Contractual Necessity

We retain data necessary to fulfill our contractual obligations to you, such as ensuring continued access to your purchased e-books.

4.2 Legal Compliance

We retain certain data to comply with applicable laws and regulations, including:

Tax laws requiring retention of transaction records
Consumer protection laws
Accounting regulations
Legal dispute requirements

4.3 Legitimate Interests

We retain some data based on our legitimate business interests, including:

Fraud prevention and security
Business analytics and service improvements
Customer relationship management
Defending legal claims

5. DATA MINIMIZATION PRINCIPLES

We implement data minimization by:

Only collecting data that is necessary for specified purposes
Regularly reviewing our data collection practices
Anonymizing or pseudonymizing data where possible
Implementing purpose-specific retention periods
Conducting periodic data audits to identify unnecessary data

6. DATA DELETION PROCEDURES

6.1 Automatic Deletion

Certain data is automatically deleted after its retention period expires through:

Scheduled database cleanup routines
Automatic archiving and purging systems
Log rotation and deletion scripts

6.2 Manual Review and Deletion

Some data undergoes manual review before deletion, including:

Customer support records that may be needed for ongoing issues
Data potentially relevant to legal proceedings
Complex user accounts with multiple services

6.3 Deletion Methods

We ensure proper data deletion through:

Secure deletion from active systems
Destruction of backup media after retention periods
Overwriting digital storage where technically feasible
Secure destruction of physical media

6.4 Exceptions to Deletion

We may suspend the deletion of certain data if:

It is subject to a legal hold
It is part of an ongoing investigation
It is necessary for establishing, exercising, or defending legal claims
It must be kept to comply with legal obligations

7. USER ACCOUNT CLOSURE AND DATA RETENTION

7.1 Account Closure Process

When you close your account:

Access to the account is immediately disabled
Personal profile information is marked for deletion
Personal data is deleted according to the schedule in this policy
Purchase records are retained for legal compliance purposes

7.2 E-book Access After Account Closure

After account closure:

You will no longer have access to your e-book library through our platform
We recommend downloading your purchased e-books before closing your account
We can provide a record of your purchases upon request for a period of 1 years

7.3 Data Retrieval Requests

After account closure, you may request:

A copy of your personal data that we still retain
Confirmation of deletion of your personal data
Purchase history for warranty or redownload purposes

Such requests should be submitted to privacy@dargslan.com.

8. INACTIVE ACCOUNTS

8.1 Definition of Inactivity

We consider an account inactive if there has been no:

Login or authentication for 6 months
Purchase activity for 6 months
Response to our communications for 6 months

8.2 Handling of Inactive Accounts

For inactive accounts:

We will attempt to contact you using your registered email address
If no response is received, the account may be marked for closure
Personal data will be handled as described in the account closure section
Purchase records will be maintained to ensure you can recover your purchases if you return

9. DATA BACKUP AND RECOVERY

9.1 Backup Retention

System backups containing personal data are retained for 6 months
Backup data is encrypted and stored securely
Backups are tested regularly to ensure data can be restored if needed

9.2 Backup Deletion

Backups are systematically destroyed after their retention period, even if they contain some data that would otherwise be retained for longer periods in live systems.

10. SPECIAL CATEGORIES OF DATA

If we collect special categories of personal data (such as health information, religious beliefs, etc.), which is rare for an e-book service, we retain such data only for the minimum time necessary and with enhanced security measures.

11. CHILDREN'S DATA

Any personal data collected from children under applicable minimum age requirements is retained only as long as absolutely necessary to fulfill the purpose for which it was collected and is subject to parental consent and verification requirements.

12. CHANGES TO THIS POLICY

We reserve the right to modify this Data Retention Policy at any time. If we make material changes, we will notify you by email or through a notice on our Website prior to the changes becoming effective. The updated version will be indicated by an updated "Last Updated" date.

13. CONTACT INFORMATION

If you have any questions about this Data Retention Policy, please contact us at:

Dargslan s.r.o.

Attn: Data Protection

1260/51 Sportova, Dunajska Streda, Trnava 929 01 Slovakia

Email: privacy@dargslan.com