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International Sales Policy

International Sales Policy

Last Updated: 15.02.2025

1. INTRODUCTION

This International Sales Policy outlines the terms and conditions specifically applicable to customers purchasing e-books from Dargslan s.r.o. through our website https://www.dargslanpublishing.com (the "Website") from countries outside our primary business location of Slovakia.

We welcome customers from around the world and strive to provide a seamless international purchasing experience. This policy addresses important considerations for international customers including taxation, pricing, payment methods, regional availability, and other region-specific requirements.

2. GEOGRAPHIC AVAILABILITY

2.1 Countries Served

We currently sell e-books to customers in the following regions:

  • European Union (EU) member states
  • United Kingdom
  • United States and Canada
  • Australia and New Zealand
  • [OTHER REGIONS AS APPLICABLE]

For countries not listed above, please contact customer support to verify availability before attempting to make a purchase.

2.2 Regional Restrictions

Certain e-books may not be available in all countries due to:

  • Publisher territorial restrictions
  • Copyright and licensing limitations
  • Local legal requirements or prohibitions
  • Distribution agreements with content providers

When browsing our catalog, the Website will display only those titles available in your location based on your IP address or account settings.

2.3 Restricted Territories

Due to various legal, regulatory, or business constraints, we currently do not sell to customers located in:

  • Countries subject to comprehensive international sanctions
  • Regions where our payment processor does not operate
  • [ANY OTHER SPECIFIC RESTRICTED TERRITORIES]

3. PRICING AND CURRENCIES

3.1 Currency Options

We offer pricing in the following currencies:

  • Euro (EUR)
  • US Dollar (USD)
  • [OTHER CURRENCIES AS APPLICABLE]

You can select your preferred currency from the currency selector in the Website footer or account settings.

3.2 Currency Conversion

If you pay in a currency different from your card's default currency:

  • The conversion will be handled by either our payment processor or your card issuer
  • Additional conversion fees may be applied by your bank or card issuer
  • Exchange rates are determined at the time of transaction
  • We are not responsible for any fluctuations in exchange rates or additional fees imposed by your financial institution

3.3 Regional Pricing

E-book prices may vary by region due to:

  • Different tax rates and requirements
  • Publisher pricing policies
  • Regional licensing costs
  • Local market conditions

Prices displayed on the Website will reflect the applicable pricing for your location.

4. TAXES AND DUTIES

4.1 Value Added Tax (VAT)

For customers in VAT-applicable regions:

  • VAT will be charged at the rate applicable to digital products in your country of residence
  • The applicable VAT rate will be clearly displayed during checkout
  • VAT is included in the displayed price for EU customers in accordance with EU regulations
  • A VAT invoice will be provided for all purchases where required by law

4.2 Sales Tax

For customers in the United States:

  • Sales tax may be applied based on state and local tax regulations
  • The applicable tax rate is determined by your billing address
  • Tax amounts will be clearly displayed during checkout

4.3 Goods and Services Tax (GST)

For customers in Australia, New Zealand, and other GST-applicable countries:

  • GST will be charged in accordance with local regulations for digital products
  • GST amounts will be clearly displayed during checkout
  • GST receipts will be provided as required by local regulations

4.4 Tax Exemptions

If you qualify for tax exemption:

  • You must provide valid tax exemption documentation prior to purchase
  • Contact our customer support team to initiate the tax exemption process
  • Exemption eligibility requirements vary by jurisdiction

5. PAYMENT METHODS

5.1 International Payment Options

We accept the following payment methods for international customers:

  • Major credit cards (Visa, Mastercard, American Express)
  • PayPal
  • Stripe-supported local payment methods
  • [OTHER PAYMENT METHODS AS APPLICABLE]

5.2 Regional Payment Methods

In addition to standard payment options, we offer the following region-specific payment methods:

  • EU: SEPA Direct Debit, Sofort, iDEAL, Bancontact (where applicable)
  • UK: Direct Debit (where applicable)
  • [OTHER REGIONAL PAYMENT METHODS]

5.3 Payment Processing

International payments are processed through Stripe, which:

  • Supports multiple currencies and payment methods
  • Provides secure transaction processing
  • Complies with international payment security standards
  • Handles currency conversion when necessary

6. DIGITAL DELIVERY

6.1 Download Availability

Upon successful purchase:

  • E-books are immediately available for download in your account library
  • Download links may also be provided via email
  • Multiple download attempts are permitted within the specified period (see our EULA)

6.2 Delivery Speed Considerations

While we strive for immediate delivery of digital products:

  • International internet connection speeds may affect download times
  • Bank verification processes for international transactions may occasionally delay purchase confirmation
  • Peak traffic times may impact server response times

6.3 File Formats

We provide e-books in the following formats:

  • EPUB (compatible with most e-readers)
  • PDF (universal format)
  • MOBI (for Kindle devices, where available)
  • [OTHER FORMATS AS APPLICABLE]

Format availability may vary by title and region due to publisher restrictions.

7. LANGUAGE OPTIONS

7.1 Website Languages

Our Website is currently available in the following languages:

  • English
  • [OTHER LANGUAGES AS APPLICABLE]

You can change your language preference in the Website settings.

7.2 E-book Languages

Our catalog includes e-books in various languages. You can filter the catalog by language using the search filters. The language of each e-book is clearly indicated in the product description.

7.3 Customer Support Languages

Customer support is currently available in:

  • English (all hours)
  • [OTHER LANGUAGES AND AVAILABLE HOURS]

8. REGIONAL COMPLIANCE

8.1 European Union Specific Terms

For EU customers:

  • You benefit from EU consumer protection laws, including the right of withdrawal
  • The EU Alternative Dispute Resolution (ADR) and Online Dispute Resolution (ODR) platforms are available for dispute resolution
  • The EU Digital Content Directive applies to our e-book sales

8.2 United Kingdom Specific Terms

For UK customers:

  • You benefit from UK consumer protection laws, including Consumer Rights Act 2015
  • Our services comply with UK electronic commerce regulations
  • Post-Brexit regulatory changes are monitored and implemented as required

8.3 Australia and New Zealand Specific Terms

For Australia and New Zealand customers:

  • You benefit from consumer guarantees under the Australian Consumer Law or New Zealand Consumer Guarantees Act
  • Our services comply with local electronic commerce regulations

8.4 Other Regional Compliance

We make reasonable efforts to comply with local laws and regulations in all markets we serve. However, it is your responsibility to ensure that your purchase and use of our e-books complies with local laws in your jurisdiction.

9. INTERNATIONAL CUSTOMER SUPPORT

9.1 Time Zone Considerations

Our customer support hours are based on CET. For international customers:

  • Email support: Responses within 5 business hours
  • Live chat: Available during CET 9:00 am - 15:00 pm

9.2 International Support Channels

International customers can reach our support team through:

  • Email: info@dargslan.com
  • International phone number: 
  • Live chat on the Website
  • Support ticket system in your account

10. EXPORT CONTROLS

You acknowledge that e-books purchased from our Website may be subject to export control laws and regulations. You agree not to export, re-export, or transfer, directly or indirectly, any e-book to any country, individual, corporation, organization, or entity to which such export, re-export, or transfer is restricted or prohibited.

11. GOVERNING LAW FOR INTERNATIONAL TRANSACTIONS

International transactions are governed by:

  • The United Nations Convention on Contracts for the International Sale of Goods (CISG) where applicable
  • The laws specified in our Terms and Conditions
  • Mandatory consumer protection laws in your jurisdiction

In case of conflict between this International Sales Policy and applicable mandatory consumer protection laws in your jurisdiction, the latter shall prevail.

12. CHANGES TO THIS POLICY

We may update this International Sales Policy from time to time to reflect changes in our practices, international regulations, or for other operational, legal, or regulatory reasons. The updated version will be indicated by an updated "Last Updated" date at the top of this policy.

13. CONTACT INFORMATION

If you have questions about international orders or this International Sales Policy, please contact us at:

Dargslan s.r.o.

Attn: International Sales Support

1260/51 Sportova, Dunajska Streda, Trnava 929 01 Slovakia

Email: info@dargslan.com

Support Hours: CET 9:00 am - 15:00 pm